This Privacy Policy explains how AR Safety Gear (operated by AR Solution) collects, uses, discloses, and protects your Personal Information in compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA).

1. Personal Information Collected

We collect information necessary to process your orders, manage your account, and provide customer support. This may include:

• Identity Data: Name, surname, company name.

• Contact Data: Email address (including when you email admin@arsolution.co.za for claims), phone number, physical and billing address.

• Transaction Data: Details about payments, purchases, and fulfillment of your orders (e.g., product details, sizes).

• Technical Data: IP address, browser type, device information, and website usage data (cookies and analytics).

2. Purpose of Data Processing

We process your Personal Information only for specific, explicitly defined, and legitimate reasons, including:

• Order Fulfilment: To process and deliver your safety gear purchases (PPE from brands like Dromex and Rebel).

• Account Management: To manage your registration and provide access to your customer account.

• Customer Support & Claims: To handle all enquiries, returns, exchanges, and claims submitted to admin@arsolution.co.za, ensuring prompt resolution as per our Returns Policy.

• Legal Compliance: To comply with South African laws, regulations, and reporting requirements (including SARS, FICA, or POPIA requests).

• Marketing (Consent Required): To send promotional communications about AR Safety Gear products and services if you have opted-in to receive them.

3. Your Rights Under POPIA

As a data subject, you have the right to:

• Be Notified: Be informed that your Personal Information is being collected and the specific purpose for which it is being collected.

• Access: Request access to the Personal Information we hold about you.

• Correction/Deletion: Request the correction or deletion of your Personal Information, where appropriate.

• Object: Object to the processing of your Personal Information for direct marketing purposes.

• Lodge a Complaint: Submit a complaint to the Information Regulator if you believe your rights under POPIA have been infringed.

4. Information Disclosure and Sharing

We will not sell your Personal Information. We may share your information only when necessary to fulfill our business obligations:

• Service Providers: Sharing data with trusted third parties who assist us in operating our website, conducting our business, or serving our customers (e.g., payment processors, courier/delivery services).

• Legal Requirements: Disclosing information when legally required to do so, such as in response to a court order or lawful request from government authorities.

5. Security and Data Protection

We implement reasonable and appropriate technical and organizational measures to protect your Personal Information from unauthorized access, loss, misuse, or alteration, as required by POPIA.

• Data is stored on secure servers and protected by industry-standard security protocols.

• Access to customer data is restricted to authorized personnel who require the information to perform their duties (e.g., processing a claim via admin@arsolution.co.za).

6. Cookies and Tracking Technologies

AR Safety Gear uses cookies to enhance your online experience, track website usage, and remember your preferences.

• You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

• Note: Declining cookies may prevent you from taking full advantage of the website.

7. Retention of Personal Information

We will retain your Personal Information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements (e.g., retaining transaction records for tax purposes).

8. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how we handle your Personal Information, please contact us:

• Email: admin@arsolution.co.za